Success as a fire marshal requires more than technical knowledge—it demands emotional intelligence, ethical leadership, and strong interpersonal skills. This workshop explores the often-overlooked “human side” of the fire marshal role, highlighting the core values and soft skills essential for navigating complex relationships within the fire service and the community. From managing conflict and building public trust to leading with integrity and communicating effectively across diverse audiences, fire marshals must balance authority with empathy. Attendees will gain practical tools to strengthen their professional presence, reinforce department culture, and lead with both competence and character. This workshop will elevate your impact beyond the codebook.